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Website cookie policy

Website cookie policy

By using Cookies and similar technologies, we are able to provide you with a better experience and to improve our website (www.inprovaenergy.com) by better understanding how you use it.

Please read this Cookie Policy carefully and ensure that you understand it. By using our website you agree to the cookie outlines being placed on your device.  If you do not agree to our Cookie Policy, please do not accept cookie tracking when you first enter our website.

What are Cookies?

Cookies are small text files that are stored on your computer by websites that you visit. These files are there for many reasons, including:

  • To track users across the website to see what pages users are visiting and how often they return.
  • To store settings that a user may have selected to personalise the site.
  • To keep a user logged into the site.

How Does Our website Use Cookies?

All Cookies used by and on our website are used in accordance with the current Cookie Law. We may use some or all of the following types of Cookie:

  • Strictly Necessary Cookies: A Cookie falls into this category if it is essential to the operation of our website, supporting functions such as logging in.
  • Analytics Cookies: It is important for us to understand how you use our website, for example, how efficiently you are able to navigate around it, and what features you use. Analytics Cookies enable us to gather this information, helping us to improve our website and your experience of it.
  • Functionality Cookies: Functionality Cookies enable us to provide additional functions to you on our website such as personalisation and remembering your saved preferences. Some functionality Cookies may also be strictly necessary Cookies, but not all necessarily fall into that category.
  • Targeting Cookies: It is important for us to know when and how often you visit our website, and which parts of it you have used (including which pages you have visited and which links you have visited). As with analytics Cookies, this information helps us to better understand you and, in turn, to make our website and advertising more relevant to your interests.
  • Persistent Cookies: Any of the above types of Cookie may be a persistent Cookie. Persistent Cookies are those which remain on your computer or device for a predetermined period and are activated each time you visit our website.
  • Session Cookies: Any of the above types of Cookie may be a session Cookie. Session Cookies are temporary and only remain on your computer or device from the point at which you visit our website until you close your browser. Session Cookies are deleted when you close your browser.

Cookies on our website are not permanent and will expire as indicated in the table below.

For more details of the personal data that we collect and use, the measures we have in place to protect personal data, your legal rights, and our legal obligations, please refer to our Privacy Policy .

What Cookies Does Our website Use?

Cookie Name Description
Cookie Directive cookiesDirective This cookie is stored when you confirm you have seen the notification about the website using cookies.
Portal Security
.ASPXAUTH 
.ASPXROLES
These cookies are used for the authentication of clients when logged into the client portal section of the website. Without storing this information you would have to enter your username and password on every page you browse.
Site Operation ASP.NET_SessionId This cookie is used to store information to be displayed on the Dashboard so that it is only retrieved from the web server once. It is also used to store selections that are made on the Dashboard for passing from one page to another.
Google Analytics
_utma
_utmb
_utmc
_utmz
These cookies are used to collect information about how visitors use this site. This helps us to improve the site’s usability and performance. The information stored by these cookies is anonymous. The cookies track how many visitors we have had as well as how they found the site and what pages they visit when here.
HubSpot

__hstc 
hubspotutk
__hssc
__hssrc
__hs_opt_out
__hs_do_not_track
__hs_testcookie
hsPagesViewedThisSession

These cookies are used to collect information about how visitors use this site. This helps us to improve the site’s usability and performance. The information stored by these cookies is anonymous. The cookies track how many visitors we have had as well as how they found the site and what pages they visit when here. 

Facebook Custom Audiences

  We use Facebook's custom audience to display ads on Facebook and Facebook's advertising partner websites and apps. Facebook uses cookies/tracking pixels to show relevant ads based on your past visits to the Inprova Energy website. You can opt out of seeing these ads through Facebook's ad preferences. 

Consent and Control

You can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all Cookies or only third-party Cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.

The links below provide instructions on how to control Cookies in all mainstream browsers:

Google Chrome:

https://support.google.com/chrome/answer/95647?hl=en-GB

Microsoft Internet Explorer:

https://support.microsoft.com/en-us/kb/278835

Microsoft Edge:

https://support.microsoft.com/en-gb/products/microsoft-edge (Please note that there are no specific instructions at this time, but Microsoft support will be able to assist)

Safari (macOS): https://support.apple.com/kb/PH21411?viewlocale=en_GB&locale=en_GB

Safari (iOS):

https://support.apple.com/en-gb/HT201265

Mozilla Firefox:

https://support.mozilla.org/en-US/kb/enable-and-disable-Cookies-website-preferences

Android: https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DAndroid&hl=en (Please refer to your device’s documentation for manufacturers’ own browsers)

Changes to this Cookie Policy

We may alter this Cookie Policy at any time. Any such changes will become binding on you on your first use of our website after the changes have been made.  You are therefore advised to check this page from time to time.